Privacy policy

PetMist · Legal

How PetMist handles your personal information. Privacy questions? support@petmist.com.

This Privacy Policy describes how PetMist ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from our store.

Information we collect

When you visit the site, we automatically collect certain device information (browser, IP address, time zone, and some cookies) and information about how you interact with the site. When you make a purchase, we collect your name, billing and shipping address, email, phone number, and payment information (processed securely by our payment provider).

How we use your information

To fulfill and ship your orders and send order confirmations and updates
To communicate with you and provide customer support
To screen orders for potential risk or fraud
To improve our store and, where you've agreed, show you relevant ads

Sharing your information

We share your information with service providers who help us run our store, including Shopify (our e-commerce platform), our payment processors, and our fulfillment and shipping partners. We may also use analytics and advertising services such as Google and Meta (Facebook/Instagram). We may share information to comply with applicable laws or to protect our rights.

Your rights

Depending on where you live (including the EEA/UK under GDPR and California under CCPA/CPRA), you may have the right to access, correct, delete, or port your personal information, and to object to certain processing. To exercise these rights, email us at support@petmist.com.

Cookies

We use cookies and similar technologies to operate the site, remember your preferences, and measure performance and advertising. You can control cookies through your browser settings.