Refund policy

Questions about a return? Email support@petmist.com — we reply within 24 hours.

At PetMist, we want you and your pet to love every purchase. If something isn't right, we're here to help.

60-day money-back guarantee

If you and your pet aren't completely happy with your order, contact us within 60 days of delivery at support@petmist.com and we'll make it right with a replacement or a full refund. No complicated forms, no hassle.

30-day returns

You have 30 days after receiving your item to request a return of unused product. To be eligible, your item must be in the same condition you received it — unused, with any tags, and in its original packaging. You'll also need proof of purchase (your order number).

How to start a return

Email us at support@petmist.com with your order number and the reason for your return. If your return is accepted, we'll email you the return address and instructions. Items sent back without first requesting a return can't be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.

Non-returnable items

Certain items can't be returned, including gift cards and items marked final sale. Get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original, unused condition with proof of purchase.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card issuer to process and post the refund.